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Booking

42 bytes removed, 17:06, 5 August 2020
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'''Booking''' or reservation is the electronic [[транзакция|transaction]] which secures the rights to the services for a particular end [[User|user]].
**Blocking process can be adjusted — to do this, contact techical support. Adjustment is necessary to meet the requirements of an airline. You can set the blocking by two criteria: after a certain time after cancellation or after a certain number of cancellations.
{{'''Attention| !''' If the GDS of the initial order is Galileo uAPI, then the search in your personal account should be performed not by the locator, but by the passenger’s surname, since in the case of Galileo uAPI LocatorID is the PNR locator in the Galileo terminal, not the uAPI locator.}}
{{'''Attention| !''' Functionality can be disabled after contacting technical support with a request.}}
{{'''Attention!'''| Aeroflot Airlines has a rule according to which all order duplicates created less than 30 minutes after canceling the original order are blocked.}}
==== GDS Sirena Travel ====
-->.
* '''Document number''' — only letters, numbers and dashes, not more than 14. Latin and cyrillic letters are allowed.
{{'''Attention|!''' The procedure for entering the document number of ''Birth Certificate''.
Series: '''Roman numerals''' (in Latin register), '''two letters in Cyrillic''', number: six digits. If the entry is incorrect (Roman numerals in Cyrillic or the next two letters in Latin), auto-correction is triggered.
The number of dashes and spaces does not matter.}}
* '''Airline loyalty card''': only latin letters and numbers, no more than 23.
When booking an order in which a child and/or infant (with or without seat) is present, the passenger's age is determined at the departure date of the first segment. For Turkish Airlines and Air France, passenger age is determined at the departure date of the last segment. If on the departure date of the first segment the child is 11 years old, then he belongs to the ''Children'' category of passengers and flies for the children's fare. If on the date of departure of the first segment he was already 12 years old, then you need to book a ticket for him as an adult. The same is for the infant. Similarly, for the Turkish Airlines and Air France airlines, the last segment is used. <!-- тикет №37736 -->
{{'''Attention|!''' Booking tickets for passengers with the same surnames and names is not possible.}} When trying to book an order with the same full name of passengers, an error message is displayed, the text of which can be changed in the '''[[Локализация|Language Resources]]''' section.
== Booking process setup ==
===Booking setup parameters===
{{'''Attention|!''' Parameters that are '''not listed''' in the section do not work. Changing their values is prohibited.}}
*'''Document issue for all successfull bookings''':
**''Pre-fill data for the first passenger from an user profile'',
**''Pre-fill client data from a profile of an agency (for B2B form)'',
*'''Display booking number in the booking system''' — Enables the display of the supplier locator in the order. {{'''Attention|!''' For the manager of the agency, the locator is always visible regardless of the option value.}}
*'''Use the «Travel Profiles» function''' — enables the ability to select a passenger from the user’s passenger list when filling in the ''Passengers'' block on the ''[[Форма бронирования (Авиабилеты)|Booking form]]''. <br /> Information about the user's passengers is displayed on the page ''…/poffice__my_passengers''.
*'''«Travel Profiles» limit''' — The setting determines the maximum number of passengers saved.
**''Company manager'',
**''Company expert'',
**''Company user''.<br /> {{'''Attention|!''' If no parameter option is enabled, the charges are not visible on the search results, on the confirmation pages and on the order page, and it will not be available to create and edit the price rule of the corresponding component.}} For the railway component, when using the UFS search type, charges will be displayed forcibly. For UIT, charges will be displayed depending on the settings (if the parameter is not set, charges will be visible).<br /> {{'''Attention|!''' Remember that the settings change for the specified user and component.}}<br /> For the '''Air Tickets''' component, the parameter is associated with the settings from the section '''Product control → Aviatickets → Outdated settings → Search restrictions''': ''''Price display in results''''' и '''''Price display in confirmation'''''. It indicates the possibility of creating and editing price rules in the administrative part. The parameter from the '''Booking settings''' section has the highest priority.
*'''How charges are displayed in the price table''' — the choice of how to display the agency charge in the price details for each type of passenger:
**'''''On a separate line ''''' — charge amount is displayed in a separate line,
=== Air tickets booking process settings ===
{{'''Attention|!''' Parameters that are not listed in the section do not work. Changing their values is prohibited.}}
* '''Sending email from web service''' — after booking, an email from the GDS with the booking results is sent to the user's email address. At the moment, only ''GDS Sabre, Amadeus and Galileo'' support the function. To correctly display the agency name and sender address, you need to make changes to the TJR record in IPCC.
* '''Sending the booking status letter''' — After booking, an email from Websky with the booking results will be sent to the user's email address.
** '''Absolute value (not more than)''' — the discount will work if the difference between old and new price is not higher than the indicated value in the '''The size of the maximum allowable discount for price fixing'''.
** '''Percent from agency profits''' — discount will work if the difference between old and new price is not more than percent calculated from the agency profit. Agency profit includes airline commission minus subagent commission, agency charge, airline bonus, service package and promotions.
{{'''Attention|!''' If there has been an increase in price within the permissible absolute value, but the profit of the agency is insufficient or equal 0, then a negative agency fee will be established.}}
* '''Confirmation of exit from the passenger data page''' — when updating or closing the window, turns on the display of the browser warning, for example, ''Do you really want to leave this page?''<br />You can add additional text to the service notification via the text variable ''close_thickbox_title'', but the following restrictions are in force:
** Each browser has its own service text.
* '''Offer other fare if seat taking is impossible''' — enables automatic search of the other fare if there was a denial after the availability check. New fare is checked again for availability, if the response is negative, the procedure is repeated until the available one is found or until there are no more fares on the flight. When the available fare is found, a popup window with the new price is shown to the user. The setting works only if the '''Processing of unavailable segments module''' is enabled. Availability check is executed:
** when switching from search results to booking flight,
** when sending a flight booking request. <br /> {{'''Attention|Работает только !''' Only works for the '''ГРС GDS Sabre'''. Если вам необходима такая функция для другой ГРСIf you need this feature for another GDS, обратитесь с запросом о доп. разработке в ask for an additional development via the [http://helpdesk.nemo.travel | project tracker].}}
* '''Waiting time for segments with NN status during the booking (sec.)''' — if the system gets segments with NN status, segment status check will be executed every 5 seconds during the established time. If segments are confirmed, the booking is successfully finished, and if segments did not receive the confirmed status, order is cancelled.
* '''List of airlines requiring a middle name for flights within the Russian Federation''' — field for entering codes of airlines for which the ''Middle name'' field should be displayed on the booking form in the in the block for passenger data. The parameter is applied when the option ''Optional middle name for all passengers for airlines from the list'' of the ''Air tickets: additional fields'' parameter is enabled; it can be found in the '''Product control → Aviatickets → Processes → Booking form''' section (see [[Форма бронирования (Авиабилеты)#Параметры настройки блока информации о пассажирах|passenger information block settings]]).
** '''Selected''' — option is enabled only for the selected airlines.
* '''Allow to change the validating carrier when updating the order''' — the option changes the primary validating carrier for the flight when GDS validating carrier is changed.
{{'''Attention|!''' Option works correclty if the agency does not have redefinition of validating carrier in the pricing rules. If redefinition is set and current rules are not established for the redefined carrier, '''errors with establishing comission''' may occur.}}
* '''Create the "OTHER" remark''' — if this setting is enabled, then, during the ticket booking in GDS Sirena Travel, "OTHER" remark is created, indicating information about the agent: Agency ID, ID of the user who created the booking and the ID of subagency in the third party CRM (if this field is filled in the corresponding setting in the subagent’s company profile).
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