Orders
Orders is a Websky system module.
Contents
Settings for order management in Websky
On the Orders page in the Settings section, the user is provided with the options to work with customer orders. For this purpose, there are the following sections:
- Booking settings
- Setting penalties for cancellation.
- Adjustment of penalties for modification
- Update setup
- Order unloading
- Documents
- Timelimits
- Queues
- Order Viewing Table
- Internal message templates
- Email Templates
- User rights
Order updates
On the Orders → Order table page, there is a Show the button “Refresh orders on the page...” setting which is responsible for displaying the Update orders on the supplier system page link on the order page in the personal account. This link launches the GDS data update for the orders displayed on the page.
Orders table in Websky
For convenient management of orders, information about them is summarized in a table. The table may contain the following columns:
- No. - Order ID in the Websky system;
- Type - type of service (flight, hotel, etc.);
- Status - status of the order in the supplier's system;
- Invoice - status of the invoice (issued or not) for payment systems which use it;
- Document loading status - shows whether ticketing was made for this order or not;
- Payment - status of payment for the booking is specified in this column;
- Delivery status (delivered, not delivered) - for Courier Delivery payment system;
- Start date - service start date (departure date, check-in date, etc.);
- Reserved - date of making a booking;
- Modified - date of the last modification of the booking;
- Customer - user of the system that made the booking;
- Price - the price of the order;
- Group - the group of users under which the booking was made;
- Service - the supplier under which the booking has been made;
- Locator - order ID in the supplier’s system;
- Customer - full name of the customer for whom the booking was made;
- Passengers- name of the first passenger and number of passengers other than him\her;
- Information - for flights: initial and final airport, for hotels: name of the booked hotel, for excursions: name of the excursion, for transfers: type of car on which the transfer will be made;
- Nearest penalty - date of order penalty commencing;
- Penalty - if the date of the penalty is reached, the amount of the penalty is indicated;
- Geography - for flights: country and airport code, for hotels and excursions: country and city;
- Actions - actions that can be performed with the order (cancel, pay, delete the payment record, make ticketing, etc.);
- Booking status - combines the following fields: status, payment status, delivery status, document loading status, account status, also you can perform actions with the order in this column;
- Agent's Profit - contains information about agent's profit under this order. This column is not available for subagents. Agent's Profit on order = airline commission + charge - subagent commission;
- Subagent's profit - shows agent's profit by order. Subagent's income is equal to subagent's commission.
By default, the following columns are displayed in the table: number, type, status, service, passengers, information. The manager can select the necessary columns for display, move them in the table, and change their size. To customize the display of columns for a user, use Orders → Order table in the administration section.
