SITA Gabriel

SITA Gabriel is a global distribution system developed in the early 1970s by SITA, the world leader in airline communications services.

Description

SITA Gabriel is a comprehensive passenger bookings and seat availability management solution for airlines.

SITA Gabriel has interactive connections with all the major GDSs, including Abacus, Amadeus, Galileo, Sabre, Worldspan and Russian systems Sirena Travel and Sirin. Real-time information about availability of seats in these GDSs allows the airline to interact with travel agencies worldwide.

As of today, there are about 150 airline companies in the world that use the system.

General capabilities

Search and general

• Search by nearest dates - conditional^[1]
• Search by public + private rates
• Search for private fares
• Search by schedule

Booking

• From requisites/settings
  • Adding a passenger title
• Additional operations with requisites/settings
  • Reading fare rules
  • Checking availability
  • Updating the price
  • Getting the currency rate
• Airline server operations/requests
  • Flight booking
  • Cancellation
  • Booking updating (synchronization)
  • Importing bookings by PNR locator
  • Modifying passenger name and patronymic
  • Modification of bookings content
  • Adding content

Ticketing

• From requisites/settings
  • Ticketing on airline stock ^[2]
• Airline server .NET operations/requests
  • Ticketing for all bookings
  • Additional ticketing for all passengers
  • Filling in airline commission at ticketing
  • Commission for passenger type
  • Filling in endorsements
  • Voiding

Connecting to SITA Gabriel GDS in Websky

1. In the Websky system, it is currently possible to connect to SITA Gabriel. In order to do that the agency needs to
   • Conclude a contract with the airline, in the process of which you should request requisites for online connection to the Gabriel system, and receive the validator.
2. After the agent contacts the airline, an agency office is created in the SITA system.
3. When the office number becomes available, Websky developers create a certificate for that office and send it to the airline (If the airline makes the certificate themselves, Websky developers will need the certificate the private key they created it with as well).
4. The airline's representatives send the certificate to SITA, and SITA developers download the certificate (either in a test or immediately in a production environment) and provide the airline with a full set of agent requisites, namely:
   • Ticketing validator
   • OFFC (Office)
   • Agent SI (Agent Sign-In) - username/password/user group
   • TerminalID
   • TerminalPassword
   • IATA code of the city the office is located in
   • AXI RequestorID - necessary for billing of flights
   • Shopping RequestorID (If search is also needed)
5. The airline sends these data to Websky developers, who create a requisite package for the agency in Websky.

Connection features

1. If the airline has not bought a native search in SITA Gabriel, its emulation in Websky is implemented through multiplication of the flights of this airline from other GDS in SITA Gabriel packages - depending on which GDS is already used by the agency in Websky. The booking and issuing of the replicated flights is performed in Gabriel.
2. After you set up your account package in Websky you need to create a correct [rule] (to route airline flights to a specific package).

Features of working with SITA Gabriel in Websky

• In Websky booking form prevents booking errors related to violation of SITA Gabriel limitations on the number of characters allocated for the passenger's last name:

The maximum number of characters for the last name and first name in total is 40.

• Tickets via SITA Gabriel Web Services are issued exclusively with manual fare calculation and manual mask.

Attention! SITA does not allow you to set TimeLimit less than 15 minutes from the current time.

Frequently Asked Questions on Interaction with SITA Gabriel GDS

1. Unfortunately it is hard to call the search for Nearest Dates in SITA Gabriel fully functional, because it does not return all the necessary information about the flight, at least as of 12/02/2013.
2. Gabriel is an inventory system, so the statement is on the airline's stock by system definition.
3. Technically, SITA Gabriel supports both types of GDS processing, but not all airlines are authorized to use this functionality there.

Possible errors when interacting with GDS SITA Gabriel

Search errors

Supplier-independent:

«SIMULTANEOUS CHANGES TO PNR - USE IR TO IGNORE AND RETRIEVE PNR»	There is a parallel change of PNR in the work with the booking. In this case you need to start the operation anew.
«Invalid search request object»	This error occurs when an invalid search result is accessed. Possible causes: incorrect search link; search result may be out of date.

Errors when booking

«579 - NEED TEXT»	For some types of power supply, for example (SPML), it is required to specify an additional text description.
«010 - TIME»	An error occurs when the timelimit set at the time of booking takes the value of already elapsed time.

Ticketing errors

«TICKET ALLOCATION DEPLETED -CONTACT CARRIER»	Ticket stock ran out. The agent must contact the airline's credit control group to replenish the stock.
«TKT092 TICKET ALLOCATION STOPPED-CTC CARRIER»	The stock of forms on the validator has run out. The agent must contact the credit control team to replenish the stock.

Contact information

• SITA official website

See also

• GDS
• Travelport (Galileo)
• Sabre
• Sirena Travel
• Amadeus
• Search 2.0