Mail server
To check the work of the entered details, you can send a test letter to the agency. If there are errors during sending, the system will display the message, after which it is necessary to check the correctness of the entered information and try again.
Script to send a test letter: "domains/tests/system/smtp_mail.php?email=your@email".
Possible errors when sending mail
Error: e-mail not saved - it is required to specify what we are sending from the host sys.nemo-ibe.com.
535 5.7.0 Authentication credentials invalid - problems on the mail server side. [1]. quote: smtpd_tls_auth_only = yes means it will only offer auth if you connect vial TLS (which you aren't doing when you telnet) so it is correct to not offer it. The mail server administrator has to deal with it.
Possible difficulties while working with mail
- Booking notifications (cancellations, etc.) are not received to the e-mail address specified in the settings of the agency. Possible reasons:
- Incorrect connection requisites specified in the "Administration" section;
- Absence of letter templates;
- Your mailbox settings - carefully check your mail settings for anti-spam filters, support of certain symbols or formats;
- Absence of an e-mail address in the agency settings or its profile.
If all the above reasons have been checked and corrected (if necessary), but the mailing is not working properly, please contact technical support.
- Duplicate notifications to the mail.
If your system's messages are duplicated to your mail, check the E-mail address for copies of notifications option, in the "Administration" → "Mail Setup" section, the mail should come to the address specified in this option. To disable duplicate messages, simply delete the e-mail address from the field.
