Sirena Travel - Revision history

I shaletin: /* See also */

2020-12-24T06:56:47Z

‎See also

I shaletin: /* See also */

2020-12-24T06:56:35Z

‎See also

I shaletin: /* See also */

2020-12-24T06:56:15Z

‎See also

I shaletin at 17:24, 11 December 2020

2020-12-11T17:24:48Z

I shaletin: /* Connecting to Serena Travel */

2020-12-11T17:23:39Z

‎Connecting to Serena Travel

I shaletin: /* Avia+ */

2020-11-29T15:53:05Z

‎Avia+

I shaletin: /* Errors in interacting with GDS/GRS/API Sirena Travel */

2020-11-29T15:52:52Z

‎Errors in interacting with GDS/GRS/API Sirena Travel

I shaletin: /* New booking statuses in Serena Travel */

2020-11-29T15:52:32Z

‎New booking statuses in Serena Travel

I shaletin: /* Connecting to Serena Travel */

2020-11-29T15:52:12Z

‎Connecting to Serena Travel

I shaletin: /* General features */

2020-11-29T15:52:03Z

‎General features

@@ Line 504: / Line 504: @@
 * [[Payment gateways]]
 * [[BSP]]
-* [[Time Limit]]
+* [[Timelimit]]
 * [[Endorsement]]
 * [[Ticket#Functionality of air tickets suppliers | Functional possibilities of suppliers of air tickets]]

@@ Line 495: / Line 495: @@
 == See also ==
-* [[Endorsement#Endorsement Requirements in Sirena| Endorsement Requirements in Sirena]].
+* [[Endorsement#Endorsement Requirements in Sirena| Endorsement Requirements in Sirena]]
 * [[Order synchronization]]
 * [[Agency]]
@@ Line 501: / Line 501: @@
 * [[Office]]
 * [[Session]]
-* [[Collection (term)]]
+* [[Charge(term)]]
-* [[Payment gateway]]
+* [[Payment gateways]]
 * [[BSP]]
 * [[Time Limit]]

@@ Line 496: / Line 496: @@
 == See also ==
 * [[Endorsement#Endorsement Requirements in Sirena| Endorsement Requirements in Sirena]].
-* [[Order Synchronization]]
+* [[Order synchronization]]
 * [[Agency]]
 * [[TCH (Transport Clearing House)]]

@@ Line 13: / Line 13: @@
 <div class="mw-collapsible-content">
 * Search by nearest dates - conditionally.
-* Search by nearest airports - allows you to search for flights not only to the airport of the selected city, but also to the airports of neighboring cities; for example, to include in the search results options for flights arriving at Sharjah airport when searching for flights to Dubai. It works automatically if the option is activated on the GDS side of Serena Travel. If necessary, you must request the GDS to connect to your ClientID. '''Attention!''' The list of airports is set on the GDS side of Sirena Travel.
+* Search by nearest airports - allows you to search for flights not only to the airport of the selected city, but also to the airports of neighboring cities; for example, to include in the search results options for flights arriving at Sharjah airport when searching for flights to Dubai. It works automatically if the option is activated on the GDS side of Sirena Travel. If necessary, you must request the GDS to connect to your ClientID. '''Attention!''' The list of airports is set on the GDS side of Sirena Travel.
 * Search by public + private fares.
 * Search by private fares.
@@ Line 79: / Line 79: @@
 Agency accreditation department phone: (495) 660 19 78.
-'''The following details are required to connect to the Serena:'''
+'''The following requisites are required to connect to the Sirena:'''
 # Sirena2000 client ID;
 # Sirena2000 server IP address;
@@ Line 119: / Line 119: @@
 # For the "Aeroflot" (SU) airline, the PS tax is not considered.
 # There is a possible situation when, using the standard pricing in Sirena, not the cheapest fares of the airline in this direction are returned, but the fares that are the route fares, which therefore gives them a higher priority. Route fares mean the fares set for the direction where there are intermediate flight points. When booking such flights, the cheaper fare is returned and the order price is reduced. This is the standard behavior of the booking system, which is not affected by whether the process is carried out directly in terminal mode or through web services.
-# There may be a situation when Sirena sends response for a number of airlines that there is no flight (route and baggage information). For such cases, there is a check request in Websky system. Before booking, the system sends a reference inquiry to Serena and receives information whether flights are available from this airline. If available, it requests the flights and displays information about the route and baggage. If not available, there will be no such information in the created booking.
+# There may be a situation when Sirena sends response for a number of airlines that there is no flight (route and baggage information). For such cases, there is a check request in Websky system. Before booking, the system sends a reference inquiry to Sirena and receives information whether flights are available from this airline. If available, it requests the flights and displays information about the route and baggage. If not available, there will be no such information in the created booking.
 # Information on baggage allowance through Sirena's web services is guaranteed to be available by default only after booking. In order for data about your baggage to come at the stage of search and flight update, you need to request the GDS for a particular client_id to enable the option of displaying your baggage in the parameter baggage for requests for price and price_flight, respectively.
 # The system may give different number of options in response to the request. In any case, it will give the number of options specified in the min_results. But max_results may not be reached if the system's internal limit is triggered. If a constraint is triggered and not all options are given, the answer will indicate "cut".
@@ Line 127: / Line 127: @@
 === Ticketing in GDS Sirena Travel ===
-Tickets to Serena Travel are issued after payment acceptance. For each form of payment, the travel agency can set its time for payment by contacting support at webhelp@sirena-travel.ru or by calling +7 (499)724-39-66, add. 155. The default time for all forms of payment is 15 minutes.
+Tickets to Sirena Travel are issued after payment acceptance. For each form of payment, the travel agency can set its time for payment by contacting support at webhelp@sirena-travel.ru or by calling +7 (499)724-39-66, add. 155. The default time for all forms of payment is 15 minutes.
 In general, 3 parameters affect the possibility of the ticketing:
@@ Line 136: / Line 136: @@
 For the logic implemented in Websky, the ability of ticketing is influenced by time limit on the seats and period of fare validity. Sirena chooses the lowest of the two values.
-The time limit for places can be changed by the airline - in this case the message from the airline comes to queue 10 in Serena, which should be controlled by the operator.
+The time limit for places can be changed by the airline - in this case the message from the airline comes to queue 10 in Sirena, which should be controlled by the operator.
 '''Attention!''' If the fare validity period has expired, it is impossible to apply it again within this order. This may be done only by the operator from the Sirena control panel.
@@ Line 143: / Line 143: @@
 On the Sirena's side, there are settings - the minimum time to the time limit of PNR and the minimum time allowed for payment (for example, 5 and 5 minutes). During payment, the time for payment is calculated on the basis of these settings, specifically, from the remaining time to the time limit (for example, 7 minutes) is calculated the minimum time to the time limit of payment (5 minutes) and compared to the minimum time allowed for payment, in this case it is 7-5 = 2 < 5. And in case the time is less, the payment can no longer be started.
-To change this setting, you need to contact the Serena support team.
+To change this setting, you need to contact the Sirena support team.
-=== New booking statuses in Serena Travel ===
+=== New booking statuses in Sirena Travel ===
 *'''unconfirmed_sale''' - means that the payment has not been confirmed (there were some problems with issuing the ticket). Usually the order is in this status for a very short time. If the order hangs in this status, then most likely there is a malfunction. You should contact the technical support service.
@@ Line 196: / Line 196: @@
 === Synchronization of orders ===
-You can use the order synchronization module for Serena Travel supplier. Learn more: [[Order Synchronization]].
+You can use the order synchronization module for Sirena Travel supplier. Learn more: [[Order Synchronization]].
 === Type of itinerary receipt recommended by TCH for Internet sales outlets ===
@@ Line 248: / Line 248: @@
 === MPS (EgoPay) ===
-Serena Travel payment solution (2nd version), allows you to pay not only for TCH, but also BSP tickets. And it supports direct processing in BSP.
+Sirena Travel payment solution (2nd version), allows you to pay not only for TCH, but also BSP tickets. And it supports direct processing in BSP.
 The advantages of the second version are the ability to pay for tickets booked in the GDS Galileo, Sabre, Amadeus, as well as hotels and rail transportation.
@@ Line 260: / Line 260: @@
 '''Attention!''' When switching the airline from the PC payment form (by default) to Invoice PC, you may encounter problems with the ticketing if the payment was made before the transition. To open the payment form Invoice PC, agent must timely send a request to the TCH.
-==== Payment settings via Serena Travel payment gateway (2nd version) ====
+==== Payment settings via Sirena Travel payment gateway (2nd version) ====
 Settings for this payment method on the Websky side can be found in '''Finances''' → '''Payment methods''' → '''Gateway control''' → '''Sirena 2'''.
@@ Line 284: / Line 284: @@
 * '''Template of receipt for printing''' - here you can specify the type of receipt for printing.
 * '''Use GDS processing''' - this option is responsible for making payment via GDS processing. (enabled by default)
-* '''Transmit source (host) of order''' - includes transmission of information about GDS to MPS. It is not recommended to enable this option if the GDS, for which this payment method is used, is different from Serena Travel. If the parameter is turned off, the MPS can't issue an order, the statement will be started by Nemo.
+* '''Transmit source (host) of order''' - includes transmission of information about GDS to MPS. It is not recommended to enable this option if the GDS, for which this payment method is used, is different from Sirena Travel. If the parameter is turned off, the MPS can't issue an order, the statement will be started by Nemo.
 * '''Clearing value for airline tickets''' - this setting allows you to select the type of settlement system. Available values:
 ** '''On the basis of the setting in the requisite'''

@@ Line 55: / Line 55: @@
 </div>
-== Connecting to Serena Travel ==
+== Connecting to Sirena Travel ==
 To implement its online point of sale, the agency must either have its own agreement with Sirena Travel or be a sub-agent of the agency that already has such an agreement.

@@ Line 478: / Line 478: @@
 </div>
-<div class="toccolours mw-collapsible mw-collapsed" style="width:800px; margin-bottom:12px;">.
+<div class="toccolours mw-collapsible mw-collapsed" style="width:800px; margin-bottom:12px;">
 '''Features not supported by Avia+'''
 <div class="mw-collapsible-content">

@@ Line 322: / Line 322: @@
 == Errors in interacting with GDS/GRS/API Sirena Travel==
-<div class="toccolours mw-collapsible mw-collapsed" style="width:800px; margin-bottom:12px;">.
+<div class="toccolours mw-collapsible mw-collapsed" style="width:800px; margin-bottom:12px;">
 '''Errors in interaction with GDS Sirena Travel'''

@@ Line 148: / Line 148: @@
 *'''unconfirmed_sale''' - means that the payment has not been confirmed (there were some problems with issuing the ticket). Usually the order is in this status for a very short time. If the order hangs in this status, then most likely there is a malfunction. You should contact the technical support service.
-*''mso''' - the ticket is not sold, but the receipt of the MSO is printed;
+*'''mso''' - the ticket is not sold, but the receipt of the MSO is printed;
 *'''mso''' - the receipt has been issued.

@@ Line 60: / Line 60: @@
 In the application for connection of a new ClientID, you must specify the allowed IP addresses of servers:
-''' 188.235.129.232''' <br/>.
+''' 188.235.129.232''' <br/>
 '''37.200.71.164'''<br/>
 '''95.213.141.253'''<br/>

@@ Line 9: / Line 9: @@
 == General features ==
-<div class="toccolours mw-collapsible mw-collapsed" style="width:800px; margin-bottom:12px;">.
+<div class="toccolours mw-collapsible mw-collapsed" style="width:800px; margin-bottom:12px;">
 '''Search and general'''
 <div class="mw-collapsible-content">
@@ Line 22: / Line 22: @@
 </div>
-<div class="toccolours mw-collapsible mw-collapsed" style="width:800px; margin-bottom:10px;">.
+<div class="toccolours mw-collapsible mw-collapsed" style="width:800px; margin-bottom:10px;">
 '''Booking'''
 <div class="mw-collapsible-content">
@@ Line 42: / Line 42: @@
 </div>
-<div class="toccolours mw-collapsible mw-collapsed" style="width:800px; margin-bottom:10px;">.
+<div class="toccolours mw-collapsible mw-collapsed" style="width:800px; margin-bottom:10px;">
 '''Ticketing'''
 <div class="mw-collapsible-content">